Frequently Asked Questions (FAQ)
1. What is the quality of the sneakers sold at Shaw's Sneaker Shop?
At Shaw's Sneaker Shop, we are committed to offering you high-quality sneakers. Our 1:1 replica sneakers are carefully crafted with the same materials used in the original products. Every detail is faithfully reproduced to ensure you receive a product that not only looks like the original but also offers the same level of comfort and durability.
All our sneakers come with:
Original Box: Our sneakers are delivered in a box identical to the original, ensuring a complete experience from the moment of purchase.
Accessories: We include all the accessories present in the original product, such as extra laces, tags, and more.
Details: Every aspect of the design is meticulously replicated, from the logo to the stitching, so you can enjoy a product that exudes authenticity.
2. What is the delivery time?
The shipping time varies between 15 to 25 business days, depending on your location. We will send you a tracking number as soon as your order is dispatched so you can track the delivery.
3. How can I track my order?
After your order is shipped, you will receive an email with the tracking number and a link to follow the delivery.
4. What payment options are available?
We accept the following payment methods:
Credit Cards (Visa, MasterCard, American Express)
Paypal
Pix
5. Do you offer free shipping?
Yes, we offer free shipping storewide, with no minimum purchase required.
6. How can I contact customer support?
If you have any questions or need assistance, please contact our customer service via email at [email protected] or by phone at +55 (18) 99804-3315.
7. Can I return a product if I’m not satisfied?
If you are not satisfied with the product or if you change your mind about the purchase, in accordance with Article 49 of the Consumer Protection Code, you can request a return within 7 calendar days from the date of receipt of the order.
To request a return, please email us at [email protected], including your full name and order number. The product must be in its original packaging, unused, and with all tags intact. A refund will be processed within 30 days after we receive the returned product, using the same payment method as the original purchase.
8. Do you offer exchanges?
No, we do not offer exchanges. If you receive a product with a defect, you can request a return within 30 days from the date of receipt. To do so, please email us at [email protected], providing your full name, order number, and details about the defect (include photos or videos, if possible).
The return must be made in the original packaging, without signs of use, and with all accessories. A refund will be processed within 30 days after we receive the returned product, using the same payment method used for the purchase.
9. What should I do if I receive a defective product?
If you receive a product with a manufacturing defect, you can request a return within 30 days from the date of receipt. Please email us at [email protected], including your full name, order number, and details about the defect (photos or videos are helpful).
After reviewing the defect, you may choose to receive a refund. The return must be made in the original packaging, without signs of use, and with all accessories. The refund will be processed within 30 days after we receive the returned product, using the same payment method as the original purchase.
10. Do you have a size chart?
Yes, each product page includes a detailed size chart to help you choose the correct size. Please make sure to check the size chart before finalizing your purchase.
If you have any other questions, please don't hesitate to contact us. We are here to help and ensure that your shopping experience at Shaw's Sneaker Shop is always positive!
